Privacy Policy

Last updated: 6/2/2026
Global Water Group ("GWG", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with applicable privacy laws.

By accessing or using our website, you acknowledge and agree to the terms of this Privacy Policy.

1. Collection of Personal Information
Personal information is information or an opinion that identifies an individual. We may collect personal information including, but not limited to:
•    Name, company name, job title
•    Email address, telephone number
•    Information submitted via contact forms, enquiries, or correspondence
•    Technical data such as IP address, browser type, pages visited, and referring URLs
We collect personal information only where it is reasonably necessary for our business operations and where it has been provided voluntarily or lawfully collected.
 
2. Use of Personal Information
We may use your personal information to:
•    Respond to enquiries and provide requested products or services
•    Communicate with you regarding projects, services, or operational matters
•    Improve our website, products, and customer experience
•    Maintain internal records and administrative purposes
•    Meet legal, regulatory, and contractual obligations
We will not use your personal information for purposes other than those stated, unless required or authorised by law.
 
3. Disclosure of Personal Information
We do not sell or rent personal information. Personal information may be disclosed to:
•    Employees, contractors, and trusted service providers who require the information to perform services on our behalf
•    Professional advisers, regulators, or government authorities as required by law
•    Other parties where consent has been provided or where disclosure is legally permitted
All reasonable steps are taken to ensure third parties handle personal information securely and confidentially.
 
4. Marketing Communications and Lead Collection
Our website includes features such as contact forms and request-for-quotation (RFQ) forms which allow users to voluntarily submit personal information.
By submitting your details, you consent to Global Water Group collecting and using your personal information for the purpose of:
•    Responding to enquiries and RFQ submissions
•    Providing quotations, technical information, or follow-up communications
•    Conducting business development and customer relationship activities
We may also use your contact details to send operational or business-related communications. You may opt out of non-essential communications at any time by contacting us.
 
5. Cookies and Website Analytics
Our website may use cookies and analytics tools to collect non-identifying information about website usage and performance, including pages visited, session duration, and traffic sources. This information assists us in monitoring performance and improving functionality.
You may disable cookies via your browser settings; however, doing so may limit certain features of the website.
 
6. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information is stored securely in electronic or physical formats.
While we implement appropriate safeguards, no data transmission or storage system can be guaranteed to be completely secure.
 
7. Access, Correction, and Complaints
You may request access to the personal information we hold about you and request corrections where the information is inaccurate, incomplete, or out of date.
Requests or complaints regarding privacy should be directed to us using the contact details below. We will respond within a reasonable timeframe.
 
8. Overseas Disclosure
Some service providers we use may store or process data outside your country of residence. Where this occurs, we take reasonable steps to ensure overseas recipients comply with applicable privacy laws and confidentiality requirements.
 
9. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party sites. Users should review the privacy policies of those websites independently.
 
10. Legislative Compliance
This Privacy Policy is intended to comply with the following legislation where applicable:
•    Australia: Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
•    New Zealand: Privacy Act 2020
•    United States: Applicable federal and state privacy laws
•    European Union: General Data Protection Regulation (GDPR)
Individuals located in the European Union may have additional rights, including the right to access, rectify, erase, restrict processing, or object to processing of personal data.
 
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon publication on this website.
 
11. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy or how we manage personal information, please contact:

Global Water Group (GWG)
36 Hub Crescent
Heathwood Qld 4110
Australia
Email: sales@gwgpoly.com.au
Phone: +61 7 3517 5595
 
This Privacy Policy is governed by the laws of Queensland and the Commonwealth of Australia. Where applicable, it also addresses obligations under international privacy regulations for users accessing this website from outside Australia.